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Our
Vision

The automotive sector is currently undergoing major changes, and after-sales services are no exception: due to a lack of dynamism and efficiency, we estimate an average loss of efficiency of around 15%. As true actors of change management, we analyse, advise and support your teams to optimise profitability, work quality and customer satisfaction.

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Our vision to facilitate the achievement of your objectives is based on 3 pillars:

– HUMAN VALUES / We consolidate, attract and reveal the talents of tomorrow by building the motivation and cohesion of your teams.
– KNOW-HOW / We evaluate and enhance skills and best practices and determine training and methodology needs for the development of your teams.
– TOOLS / We analyse your workspaces, structures and equipments and accurately measure their condition, potential and utilisation rate.

The actions of the LBS team complement your economic strategy to make it innovative and efficient by integrating your teams in an engaging and motivating atmosphere.

Definitions

Monitoring

Analyses

Control

Coaching

Validation

Our
solutions

"The customer, at the heart of our concerns!"

Study

The LBS team carries out detailed studies with the support of its LBSoft tools. The proposed solutions meet the following needs:

CALIBRATION OF HUMAN RESOURCES: number , qualification…
STRUCTURES SIZING : surfaces, workstations…
EVALUATION OF EQUIPMENT: number, technical characteristics…
ESTIMATION OF BUDGETS: structure, equipments…
SIMULATION OF POTENTIAL: geographical sectorisation
BUSINESS PLAN & RETURN OF INVESTMENT: (ROI)

We apply ourselves to know your structures, to deepen your organization and your projects to establish an action plan linked to your expectations.

Discover our application LBSoft

Coaching

LBS has chosen to support change through
Continuous Improvement. Making small changes every day at each level and at each position mechanically improves productivity. LBS accompanies you in order to promote the
development of your employees’ skills and the efficiency of your equipment and structure:

HUMAN COACHING: communication,cohesion,training…
MANAGEMENT: best practives, planning, steeringof economic results…
SKILLS: technical, IT…
ORGANISATION AND SAFETY: workstations, flows, aluminium repairs, PPE…
MAINTENANCE: regulatory and preventive controls, history…

Our experts guide your teams and direct their
actions to improve after-sales performance
(back and front office).

Organisation

LBS responds to your problems and to the
optimisation of your after-sales operations.

PROCESSES:
– Customer reception
– Car repair
– Vehicle return
IMPLEMENTATION:
– Typology of workstations
– Workflow
– Plans (2D / 3D)
ORGANISATION AND SAFETY:
– Definition of business resources
– Ergonomics and cleanliness
– Risk awareness
– Waste

Our
tools

LBSoft, OUR DIAGNOSTOCS STUDY SOFTWARE

LBSoft is a real decision-making tool that assists the LBS team in its activities by means of reports.

– NEEDS: detailed estimation of equipment, surfaces, resources and determination of a budget with return on investment (ROI)
– ACTIVITY MANAGEMENT: analysis of economic and operational results in relation to the market in order to adjust the strategy to meet customer expectations.
– HUMAN RESOURCES: evaluation of the teams with indicators and key figures (personality, administrative and technical skills).

WEIGHING OF STRENGTHS, WEAKNESSES, RISKS AND OPPORTUNITIES

For internal or external use, for a company, a service or even a product or equipment, the analytical balance principle used by LBS experts determines the choices and actions to be applied to each situation.

METHOD OF CONTINUOUS IMPROVEMENT

We believe that continuous improvement is an essential principle in change management and performance optimisation. The example of the Deming wheel, which involves all the actors, is used in the LBS coaching processes and allows you to identify with simplicity the steps to follow to improve efficiency and reach your objectives:

PLAN – DO – CHECK – ACT

(PDCA)

BUSINESS PLAN AND RETURN ON INVESTMENT

The LBS team generates the business plan and measures the Return on Investment (ROI) of projects according to the type of project. LBS analyses and compares all solutions in terms of return and financial profitability.

KEY PERFORMANCE INDICATOR

Integrated into the LBSoft reports, the indicators alert you to the strengths and weaknesses of your after-sales service. To quickly target areas for improvement, we offer KPIs divided into 4 categories:

ACTIVITIES, RESOURCES, STRUCTURE and EQUIPMENTS.

These KPIs can be broken down by facility, department, employee or equipment.

Here are some examples:

– Invoice type: customers, transfers, guarantee
– Geographical sectorisation: potential, activities by type…
– Staff: personality, management, skills…
– Structure and equipment: condition, use, workstations, surface area, potential…
– …

The implementation of these indicators enables the development of action plans in line with the areas of improvement revealed.

*Key Performance Indicator

Our
company

3 founders

Benoit Mayet

After market
Specialist

benoit.mayet [at] lbsgroup.fr

Spoken languages

Lorenzo Iacobucci

Specialist in Organisation & Customer services

lorenzo.iacobucci [at] lbsgroup.fr

Spoken languages

Sliman Abdelkirane

Communication & Management Specialist

sliman.abdelkirane [at] lbsgroup.fr

Spoken languages

AFTER-SALES EXPERTISE AT THE SERVICE OF YOUR KNOW-HOW

LBS – Les Bonnes Solutions was born from the meeting of three people from different backgrounds. Their complicity and their exchanges on the automotive world led them to the following observation: beyond the latest technological advances, operational and business practices are poorly applied or even non-existent! Optimisation of practices and techniques, evolution of business skills or improvement of customer satisfaction, so many subjects that are not followed or prioritised…

This led Benoit, Lorenzo and Sliman to conclude that profitability and quality of service undoubtedly depend on the management of the means and resources used to monitor the processes.

3 people, 3 horizons, common values and many ideas: LBS – Les Bonnes Solutions was created !

Based on our respective experiences in the automotive, insurance, business management and customer service sectors, we have developed our vision to respond to customer issues and make our contribution to this new technical, economic and environmental air. Resolutely focused on the human aspect and on technical and digital solutions, we are convinced that change management is a necessity in order to meet the challenges ahead.

LBS – Les Bonnes Solutions is characterised by 3 foundations and convictions: HUMAN VALUES, TOOLS and KNOW-HOW.

Contact
Us

Does your after-sales service need a boost?

Do you want to improve your profitability and service quality?

Do you have plans for a new workshop or reconditioning centre?

We have the solutions, contact us!

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Organisation / Coaching

Mechanics

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Tools / Equipments

Our
Vision

Our vision to facilitate the achievement of your objectives is based on 3 pillars:

Our
solutions